Eagle Rock Transition 

Important information about our corporate restructuring

Eagle Rock opened its doors in June 2013 and that moment over three years ago began our great ride into the stone fabrication industry.  We have learned much and gained many customers we consider friends.  One thing we have learned is that doing business as a machine manufacturer in the United States is an expensive enterprise.  Not only does it require a great team (which we have) but it also requires great investment in things like insurance, inventory, etc.  

 

We have, after very careful consideration, decided to undergo a significant corporate restructuring, changing our status from "machine manufacturer" to "manufacturers representative."  While this may not seem like a big deal to most, it's going to allow us to be far more competitive and operationally efficient.  

 

The primary change is that we will no longer sell machines branded as "Eagle Rock" nor will we be handling parts or taking service calls any longer.  Customers will be able to communicate direclty with our manufacturers when it comes to parts and service.  They will provide you with the items, parts, and service you will need going forward.  We appreciate your business and your understanding of this new, necessary approach.  

 

 

So, for future reference regarding parts, service, and warranty issues, here is the new contact information:

 

 

Vision2 CNC Router

 

Vision3 CNC Router

 

Flight3 Bridge Saw

 

Pivot1 Miter Saw

 

 

Aitec / Altimac

Parts, Service, Warranty Information

Luca Toniolo

toniolo.luca@outlook.com

Wechat: toniolo_Luca

 

 

 IMPORTANT PARTS NOTICE: 

In order to insure your machine experiences limited down time in the event of a failure, we recommend our customers stock the following items by purchasing them now.  This will save you potentially significant down-time and shipping costs for urgent or overnight shipments (minimal savings of $2,000 for this package)

 

Vision Spindle assembly:  $4,995

   includes spindle, draw bar, petals, etc.

 

Vision Vacuum pump: $2,295

 

Total package cost including shipping: $7,290

 

Pay via PayPal below, billed via T7 Inc.

 

 

© 2014 Eagle Rock Products