Eagle Rock Transition
Important information about our corporate restructuring
Eagle Rock opened its doors in June 2013 and that moment over three years ago began our great ride into the stone fabrication industry. We have learned much and gained many customers we consider friends. One thing we have learned is that doing business as a machine manufacturer in the United States is an expensive enterprise. Not only does it require a great team (which we have) but it also requires great investment in things like insurance, inventory, etc.
We have, after very careful consideration, decided to undergo a significant corporate restructuring, changing our status from "machine manufacturer" to "manufacturers representative." While this may not seem like a big deal to most, it's going to allow us to be far more competitive and operationally efficient.
The primary change is that we will no longer sell machines branded as "Eagle Rock" nor will we be handling parts or taking service calls any longer. Customers will be able to communicate direclty with our manufacturers when it comes to parts and service. They will provide you with the items, parts, and service you will need going forward. We appreciate your business and your understanding of this new, necessary approach.
So, for future reference regarding parts, service, and warranty issues, here is the new contact information:
Vision2 CNC Router
Vision3 CNC Router
Flight3 Bridge Saw
Pivot1 Miter Saw
Aitec / Altimac
Parts, Service, Warranty Information
IMPORTANT PARTS NOTICE:
In order to insure your machine experiences limited down time in the event of a failure, we recommend our customers stock the following items by purchasing them now. This will save you potentially significant down-time and shipping costs for urgent or overnight shipments (minimal savings of $2,000 for this package)
Vision Spindle assembly: $4,995
includes spindle, draw bar, petals, etc.
Vision Vacuum pump: $2,295
Total package cost including shipping: $7,290
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